Return and Refund Policy

Shop with peace of mind at Bimbiboo

At Bimbiboo, everything revolves around creating a joyful and reliable shopping experience for families and children, from the moment you order until long after your package has arrived. Is an item not quite what you had in mind? We ensure a transparent and fair returns process.

60-day return period

You have 60 days after receiving your order to request a return. This gives you time to see if the product suits your expectations.

Return Policy

In order to process a return, we require the following:

The product is unused and in original condition
All original packaging and accessories are included
The item has been carefully packed for return shipping
There are no restocking fees.

How to start a return

Requesting a return is easy. Send an email to info@bimbiboo.com and include your order number. Our team will then quickly help you with the next steps.

Shipping costs for returns

The customer is responsible for the cost of returning a product. We recommend using a shipping method with track & trace, so you can always track your shipment.

Exchanging a product

Would you prefer a different item? Exchanges are possible. Please contact us by email, and we'll be happy to work with you to find the best solution.

Refunds

Once we've received and inspected the returned product, we'll refund your purchase amount within 7 business days. Please note that your bank or payment provider may need a few additional days to process the refund.

We are happy to help you

Do you have questions about returns, exchanges, or refunds? Feel free to contact us at info@bimbiboo.com. We're always here to help and happy to assist you.

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