Shipping policy

At Bimbiboo, everything is about trust and reliability, including when your order is on its way. We believe that receiving children’s products should feel just as pleasant as unpacking them. That is why we keep our shipping process clear, honest, and transparent, so you always know where you stand.

Shipping within Ireland

All orders are shipped free of charge within Ireland. No additional costs are added during checkout. At this time, we only deliver to addresses within Ireland. Each package is carefully checked and securely packed before leaving our warehouse.

Order processing

Orders are generally processed within 1–2 days
Processing takes place from Monday to Saturday
Orders placed before 15:00 (GMT +00:00, Dublin) are included in the next available shipping round as soon as possible

Delivery time after dispatch

The average transit time is 3–7 business days
These time frames are indicative and based on normal circumstances

Track & trace updates

Once your order has been shipped, you will receive a confirmation email with track and trace information. This allows you to follow the delivery step by step until it reaches your door.

Possible delays

Although we do everything we can to deliver on time, delays may sometimes occur. Think of busy periods, weather conditions, or logistical factors beyond our control. If this happens, we will of course keep you informed.

Lost, Stolen, or Delayed Packages

Bimbiboo is not responsible for lost, stolen, or delayed packages once marked as delivered by the carrier.

If your tracking shows “delivered” but you did not receive your package, we recommend:

  • Checking with neighbors or building management
  • Contacting the carrier directly
  • Reaching out to us—we’ll do our best to help

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping fees may apply for reshipment.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and determine an appropriate resolution.

Questions about your delivery?

Do you have a question about the status of your order or would you like to get in touch? Our team is ready to help you.
You can always reach us via info@bimbiboo.com

We do everything we can to ensure your order is delivered safely, carefully, and with attention.